Esthetics Policy

DELIVERY

  • Esthetics offers worldwide shipping to you directly by our official partner Premium Express delivery.
  •  Delivery times may vary depending on the season, estimating between 7 to 14 working days. 

GIFT CARD

  • You can have a gift card Simply by adding note to us.

PAYMENT METHODS

  • Payment links through My Fatoorah or Bank Transfer
  • Full Payment must be made in advance for order confirmation. 
  • 100% payment must be made in advance for orders outside of UAE. 
EXCHANGE & RETURNS
Every piece curated by the Esthetics is a custom piece made specifically for you. Return in not applicable, in exception of the reasons below. 
  • If there was a flaw from the brand in terms of sizing, the esthetics will provide the alterations, once the piece is shipped back to the headquarters. First time is free of charge. 
  • if the sizing is flawed from the client, there will be an extra charge of 30 for delivery and 100 for alterations. 
  • Financial Refunds are not applicable. 
  • There will be a remaining balance under your name, for your future purchases if you no longer wish to exchange.
  • Please make sure your items are returned in the best condition, unused and with The Esthetics garment tags still attached.
  • Returns are only accepted within 2 weeks of receiving the item. Returns that do not meet our policy will not be accepted and will be sent back to you. 
  • Sale items will not be exchanged or refunded.

    PRE ORDER 

    • Pre-order, Made to Order and DIY items will ship on the estimated 7 to 14 working days.
    • Additional information you can email us or contact the customer service.